The useful starting point
Communication accounts can hold messages, shared links and recovery information for other services. An account review should identify which protection options the actual provider supports, rather than copying a generic setup description from another service.
A small step to try
Use the provider’s current official instructions and your organisation’s approved process. Keep recovery information private and understand the recovery route before changing settings. Do not share a one-time code in response to an unexpected request. CISA guidance offers a starting point for understanding multifactor protection; implementation and recovery depend on the particular account and supported methods.