WhatsApp Chatbot for Small Business in India 

Boost Sales & Support in 2025 

Transform your business conversations into conversions!

Introduction 

In 2025, WhatsApp is not just a messaging app – it’s a business powerhouse. For Indian small businesses, integrating a WhatsApp chatbot is like hiring a 24/7 salesperson and customer service rep. It automates queries, handles orders, tracks deliveries, and even collects feedback  all within India’s most-used app. 

This article explores how WhatsApp chatbots can revolutionise Indian small businesses, the top tools to use, and how to get started with zero coding. 

Benefits of WhatsApp Chatbots for Small Businesses

• 24/7 Customer Support: Instant replies = happier customers 

• Automated Sales Funnel: From catalogue to checkout 

• Order Updates & Delivery Tracking 

• Lead Generation & CRM Integration 

• Cost-effective Alternative to hiring multiple agents 

• Multilingual Support – Hindi, Marathi, Tamil, Bengali & more 

Best WhatsApp Chatbot Platforms for Small Businesses 

1. WATI (WhatsApp Team Inbox)

• Official WhatsApp Business API tool 

• Broadcast messages, automate workflows 

• Best for: eCommerce, coaching, and service businesses 

2. Yellow.ai

• AI-powered chatbot with multilingual support 

• Integration with CRM and payment systems 

• Best for: Healthcare, education, salons, tours 

3. Zoko

• Helps create product catalogues and cart recovery 

• Works great for D2C and WhatsApp shopping 

• Best for: Clothing, jewellery, food brands 

4. Interakt by Jio Haptik

• Easy-to-use platform with verified green tick support 

• Smart automation and order alerts 

• Best for: Kirana stores, regional brands 

5. Tars Bot

• Simple drag-and-drop bot builder 

• Works well for lead generation and form-based queries 

• Best for: Real estate, coaching, local service providers 

6. Twilio WhatsApp API

• Developer-friendly, highly customizable 

• Supports NLP, AI, SMS fallback 

• Best for: SaaS and scalable businesses 

7. BotSpace

• Pre-built industry templates for quick launch 

• Auto replies, lead capture, UPI-based payments 

• Best for: Startups, micro businesses 

8. AiSensy

• Built for Indian SMBs with inbuilt CRM 

• Chatbot flows + broadcast + analytics 

• Best for: Local product sellers, event organisers 

9. Gupshup

• Scalable AI bots with an NLP engine 

• Secure and fast setup with onboarding support 

• Best for: Banks, logistics, and large and small businesses 

10. Zenvia Conversion

• Personalise chats at scale 

• Schedule broadcasts, record customer preferences 

• Best for: Customer care, consulting, digital marketers 

How to Get Started with a WhatsApp Chatbot? 

1. Create a WhatsApp Business Account 

1. Choose a chatbot platform (like WATI, Yellow.ai) 

1. Set your conversation flow (FAQs, lead capture, etc.) 

1. Get your number verified (green tick optional) 

1. Promote it on your website, store, and ads 

Final Thoughts 

From automating replies to managing entire sales workflows, WhatsApp chatbots are no longer a luxury, they’re a game-changer for Indian small businesses. With easy setup and regional language support, even non-tech-savvy entrepreneurs can start leveraging this tool today. 

#WhatsAppChatbot, #SmallBusinessIndia, #AIforSMEs, #WhatsAppMarketing, #ChatbotBusinessTools, #GrowWithWhatsApp, #IndianStartups2025, #BusinessAutomationIndia, #DigitalIndiaSMB, #ChatbotForRetail,